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Frequently Asked Questions
Everything You Need to Know
Memberships & Pricing
Foundation is free and included with your first booking — perfect for getting started. Breakthrough (£39/mo) adds progression tracking, coach session notes, and 5% off all sessions. Remote (£69/mo) is for surfers who want coaching delivered via the mobile app, video analysis, and fitness plans from anywhere. Performance (£89/mo) adds video analysis, fitness programming, and remote coaching sessions. Elite (£169/mo) is the full Kaizen experience: dedicated coach, unlimited analysis, priority booking, and all three apps.
Founding member pricing is available during our launch window. Your rate is locked for 12 months from your subscription start date. If you cancel or downgrade, the launch rate is lost forever. If you upgrade, you keep the launch rate on your current tier and pay the standard rate for the upgraded tier. We provide 30 days notice before any price change.
Yes. Upgrades take effect immediately with a pro-rata charge for the remainder of the billing cycle. Downgrades apply at the end of your current billing period. All your progression data and milestones are retained regardless of tier.
Your membership stays active until the end of the current billing period. After that you return to the Foundation (free) tier with continued access to your booking history and progression record. Any launch pricing you had is forfeited.
Sessions & Bookings
You can book a session directly through the website via the "Book a Session" button in the navigation. Select your session type, date, and time. Foundation members and non-members can book single sessions. Members with paid tiers receive their discount automatically at checkout.
Cancelling a session earns RSJ Account Credit or a free reschedule — not a cash refund. With 14+ days notice you get 100% credit or a free reschedule; with 3–14 days, 50%; under 3 days or a no-show, the booking is forfeited. Credit is valid 12 months and applies to any future booking. Cash refunds are only for exceptional cases (RSJ cancels, verified medical, payment error), are reviewed by our team, and carry a £5 + 3% payment-handling fee. If RSJ cancels (e.g. weather), you choose a free reschedule, full credit, or a refund. Full details at rsjsurfacademy.com/cancellation-policy.
Adult sessions assume you bring your own surfboard and wetsuit. Equipment hire (board £25, wetsuit £15) can be added at booking. For youth sessions, equipment varies by programme.
Kaizen Lab & Video Analysis
Kaizen Lab is the world's first surf-specific video analysis platform, built from the ground up by RSJ coaches. It features frame-by-frame markup, voice commentary overlay, side-by-side comparison, slow-motion and freeze-frame analysis, an angle overlay grid, and a before/after progression timeline. It is copyright and a registered trademark of RSJ Surf Academy, exclusive to Elite members.
You upload a session clip from your camera roll, tag your coach, and it lands in their Kaizen Lab queue instantly. Your coach isolates key frames, draws annotations, records voice commentary, and sends it back with timestamped feedback. You can pause, rewind, and review as many times as you need.
Kaizen Lab is included with Elite membership (£169/mo). Performance members receive 2 video analyses per month delivered through the portal. Remote members receive 1 video analysis per month.
RSJ Apps & Technology
RSJ offers three apps: the RSJ Mobile App (your coaching hub — live dashboard, surf log, progression tracking, video analysis viewer, 1-on-1 coaching calls, and custom training plans), the RSJ Watch App (real-time surf data on your wrist — wave counting, heart rate, paddle power tracking, auto session detection), and Kaizen Lab (surf-specific video analysis platform). All three are included with Elite membership.
The daily surf suitability score combines real-time wave height, swell period, wind speed, and wind direction data from StormGlass to produce a 0–7 rating for each location. It factors in the offshore wind direction for each specific beach to tell you when conditions are optimal.
Yes. Fitness progress charts track your paddle power, pop-up speed, and overall fitness over time. The progression milestone map visualises your Kaizen journey — every session completed, every skill unlocked. Performance and Elite members also receive personalised surf fitness plans updated monthly.
Surf Theory & Guides
Deepen Your Knowledge
Explore technique guides, surf science, and structured coaching resources.
RSJ Community
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