Question 1

Which experience is right for me?

Accepted Answer

Use the finder above: your level, goal, location and time narrow it to one to three options with the reason for each. If you are new or a beginner, a Private 1:1 is the fastest start. If you are intermediate or above and want coached reps at a lower price, Adult Group Sessions run most days.

Question 2

What level do I need?

Accepted Answer

Private sessions, family sessions and youth products take every level. Adult Group Sessions are intermediate and above with a verified level, so guests book a private first or sign in if they have surfed with us. Each card shows the level it suits.

Question 3

What equipment is included?

Accepted Answer

Adult sessions assume you bring your own board and wetsuit. Board and wetsuit hire are optional add-ons at checkout. For youth sessions, ask us and we will advise for your child.

Question 4

Where do sessions happen?

Accepted Answer

Sessions run on the Newquay coastline, Cornwall, at the beach that suits the conditions on the day. The exact spot is confirmed by the coach before the session. Wave-pool days and surf trips run at their own venues, shown on each card.

Question 5

What happens if conditions change?

Accepted Answer

If RSJ calls a session off for safety or weather, you get the full value back as credit or a refund, your choice. If the coach can move it to a better beach or time, they will tell you before the session.

Question 6

Can I book for a child?

Accepted Answer

Yes. Kids Club is 7 to 12 at weekends, Small Group Youth is 13 to 17, and Youth 1:1 and 2:1 are coach-led privates for under-18s. Parents book and pay; children can be added to your account so their history and notes sit in one place.

Question 7

Can I book privately?

Accepted Answer

Yes. Private 1:1, Private 2:1 for two surfers with one coach, and Family Private for up to four family members coached together.

Question 8

What is included?

Accepted Answer

Coaching in the water for the stated duration and, on private sessions, written coach notes in your portal afterwards. Each card lists what is included; add-ons such as hire and photography are optional and priced at checkout.

Question 9

What is Kaizen?

Accepted Answer

Kaizen means continuous improvement. It is the method behind every RSJ session and the name of RSJ’s video analysis platform, Kaizen Surf Lab.

Question 10

What happens after booking?

Accepted Answer

You get a confirmation email with your reference and a link to sign the activity waiver. Your coach confirms the beach before the session. Afterwards, private-session coach notes appear in your portal.

Question 11

What is the cancellation policy?

Accepted Answer

Cancellations earn RSJ account credit or a free reschedule rather than a cash refund: 100% with 14 or more days’ notice, 50% with 3 to 14 days, and under 3 days or a no-show is forfeited. Credit is valid for 12 months.

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